Welcome to Fine Pen Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of perfectpenshop.com (the “Site”) and all purchases made through it. By accessing our Site and making purchases, you agree to these terms in full.

1. Website Use

1.1 Eligibility

To place orders through our Site, you must be at least 18 years old and possess the legal authority to enter into binding contracts.

1.2 User Obligations

You agree to:

  • Provide accurate and complete information when creating an account or placing orders
  • Not use our Site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with the proper working of our Site

2. Products and Services

2.1 Product Descriptions

We take great care to accurately describe our premium writing instruments and stationery. However, slight variations in color or appearance may occur due to monitor settings or product craftsmanship.

2.2 Personalization

Engravable pens become non-returnable once personalized. You are responsible for verifying engraving details before submission.

2.3 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation email. We process orders within 1-2 business days.

3.2 Pricing

All prices are in USD. While we strive for accuracy, pricing errors may occasionally occur. We reserve the right to cancel orders resulting from such errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. For security, we do not store payment details on our systems.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
  • Free Shipping: via EMS for orders over $50 (15-25 business days after shipment)

4.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Customs delays may affect delivery times.

4.3 Risk of Loss

All items purchased are delivered pursuant to a shipment contract. Risk of loss passes to you upon delivery to the carrier.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original, unused condition with packaging and proof of purchase.

5.2 Non-Returnable Items

The following cannot be returned:

  • Personalized/engraved pens
  • Opened pen refills and ink
  • Gift sets with broken seals

5.3 Refund Process

Refunds are issued to the original payment method within 5-7 business days after we receive and inspect the return. Shipping costs are non-refundable.

6. Intellectual Property

All content on our Site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Fine Pen Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or products.

7.1 Product Use

Our writing instruments are designed for normal use. We are not liable for damages resulting from misuse or accidents.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our Site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms, please contact:

Fine Pen Shop
7124 West Morrow Dr
Glendale, US 85308
Email: [email protected]

Last Updated: [Insert Date]