At Fine Pen Shop, we combine the timeless elegance of fine writing instruments with modern convenience in our shipping and returns processes. Our policies reflect our commitment to excellence in every detail, just like the premium pens we offer.

Shipping Information

Order Processing

We carefully prepare each order with the attention it deserves. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two refined shipping options to suit your needs:

1. Standard Shipping
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Recommended for time-sensitive orders

2. Free Shipping
– Carrier: EMS
– Delivery time: 15-25 business days after shipment
– Available for orders over $50 USD
– Perfect for those who appreciate both quality and value

Please Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

While we’re confident you’ll adore your Fine Pen Shop purchase, we understand that sometimes a return or exchange may be necessary. Our refined returns process ensures your satisfaction at every step.

Return Policy Overview

We accept returns within 15 days of delivery for most items. To be eligible for return, items must be:

  • In original, unused condition
  • In their original packaging with all protective materials
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

To maintain the integrity of our products, the following cannot be returned:

  • Engravable Pens (once personalized)
  • Opened Pen Refills & Ink (for hygiene reasons)
  • Gift Sets with broken seals

The Return Process

1. Initiate Your Return
Email our customer service at [email protected] within 15 days of receiving your order. Include your order number and reason for return.

2. Receive Authorization
We will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.

3. Package Your Items
Securely pack the items in their original packaging. Include all original documentation.

4. Ship Your Return
Send the package to:

Fine Pen Shop Returns
7124 West Morrow Dr
Glendale, US 85308
We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

5. Processing
Allow 3-5 business days for us to process your return once received.

Exchange Process

For exchanges (size, color, or model variations):

  • Follow the same return process above, clearly stating you wish an exchange
  • Specify the replacement item desired
  • We will process the exchange once we receive your return
  • You will be responsible for any price difference and additional shipping costs

Refund Information

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-7 business days
  • Shipping costs are non-refundable
  • For PayPal payments: refunds may take 3-5 additional days to appear in your account
  • For credit card payments: processing time depends on your card issuer (typically 1-2 billing cycles)

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We will arrange for a replacement or refund at no additional cost to you

Return Request Template
Subject: Return Request – Order #[Your Order Number]

Dear Fine Pen Shop Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). The details are as follows:

Item(s) to Return: [Product Name(s)]
Reason for Return: [Please specify]
Preferred Resolution: [Refund / Exchange for (specify item)]

Please provide return instructions at your earliest convenience.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

For any questions about our shipping or returns policy, please contact our customer service team who will assist you with the same care we apply to crafting our fine writing instruments.

We appreciate your trust in Fine Pen Shop and look forward to serving all your stationery needs with the elegance and precision our brand represents.