Welcome to Fine Pen Shop’s FAQ section. We’ve compiled answers to the most common questions about our exquisite writing instruments, delivery services, and shopping experience. Should you need further assistance, our customer service team is always pleased to help at [email protected].

About Our Products

What types of pens do you offer?
We specialize in premium writing instruments including:
  • Fountain pens and refills
  • Rollerball pens and refills
  • Ballpoint pens and refills
  • Engravable pens for personalization
  • Pencils and pencil refills
  • Curated pen sets perfect for gifting
Are your pens suitable as gifts?
Absolutely. We offer specially curated collections for:
  • Graduation gifts
  • Gifts for her/him
  • Student gifts
  • Back-to-school essentials
All pen sets come with our signature luxury gift boxing at no additional cost.
Can I personalize my pen?
Yes, we offer engraving services on select models. Please allow an additional business day for personalization processing. Note: All engraving work is final and cannot be returned unless defective.

Ordering & Account Information

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed with 256-bit SSL encryption.
Do I need an account to place an order?
No, you may check out as a guest. However, creating an account allows you to:
  • Track your order history
  • Save your shipping information
  • Receive exclusive offers

Shipping & Delivery

What are your shipping options?
We offer two premium shipping services:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Standard Shipping: Via EMS for orders over $50, delivered in 15-25 business days after dispatch
Processing time is 1-2 business days before dispatch (excluding weekends and holidays).
Do you ship internationally?
We deliver globally except to certain remote areas and select Asian countries. Please note:
  • Customs duties or import taxes may apply depending on your country’s regulations
  • Delivery estimates may vary during peak holiday seasons (November-January)
How can I track my order?
You’ll receive tracking information via email once your order ships:
  • Standard Shipping: Full online tracking with delivery notifications
  • Free Standard Shipping: Basic tracking information provided

Returns & Exchanges

What is your return policy?
We accept returns within 15 days from delivery date, provided that:
  • Items are unused and in original condition
  • Original packaging and all accessories are included
  • Engraved items can only be returned if defective
To initiate a return, please contact our customer service at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.

Additional Information

What should I do if my pen needs repair?
Please contact our customer service with details about your pen and the issue you’re experiencing. Many of our premium pens come with manufacturer warranties that we’re happy to assist with.
Do you offer corporate or bulk discounts?
Yes, we provide special pricing for corporate gifts and bulk orders. Please email [email protected] with your requirements for a customized quote.
Where is your company located?
Fine Pen Shop is headquartered at:
7124 West Morrow Dr, Glendale, US 85308
Though we operate primarily online to serve our global clientele.

We thank you for entrusting Fine Pen Shop with your writing instrument needs. For questions not addressed here, please don’t hesitate to contact our customer service team.