At Fine Pen Shop, we understand that the anticipation of receiving your exquisite writing instrument should be matched only by the care we take in delivering it to your doorstep. Our global delivery services are designed with the same precision and attention to detail that goes into crafting the fine pens we offer.

Order Processing

Each order receives our meticulous attention to ensure your writing instrument arrives in perfect condition. Our team carefully inspects, packages, and prepares your items with the utmost care.

  • Processing Time: 1-2 business days (excluding weekends and holidays)
  • Dispatch Notification: You’ll receive tracking information via email once your order ships
  • Packaging: Luxury gift boxing available for all pen sets and premium purchases

Shipping Methods

We partner with world-class couriers to deliver your fine writing instruments with the care they deserve.

Standard Shipping

For those who prefer expedited delivery of their writing instruments:

  • Courier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Cost: $12.95 USD (applied automatically at checkout)
  • Tracking: Full online tracking with delivery notifications

Free Standard Shipping

Our complimentary service for discerning customers:

  • Courier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Cost: Free for orders over $50 USD
  • Tracking: Basic tracking information provided
Service Delivery Time Cost Best For
Standard Shipping 10-15 business days $12.95 Time-sensitive gifts or business needs
Free Standard Shipping 15-25 business days Free (orders >$50) Value-conscious customers without urgent deadlines

International Delivery Considerations

While we strive to deliver worldwide, please note:

  • We currently cannot ship to certain remote areas and select Asian countries
  • Customs duties or import taxes may apply depending on your country’s regulations
  • Delivery estimates may vary during peak holiday seasons

Returns & Exchanges

Your complete satisfaction is our priority. Should you need to return your purchase:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all accessories
  • Process: Contact our customer service at [email protected] to initiate returns

Important Notes

For engraved items: Please allow an additional 1 business day for personalization processing. All engraving work is final and cannot be returned unless defective.

During holiday seasons (November-January), please allow additional processing time due to high order volume.

Payment Options

We accept all major international payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are securely processed with 256-bit SSL encryption.

Should you have any questions about our delivery services or need assistance with an existing order, our customer service team is always pleased to help at [email protected].

We thank you for entrusting Fine Pen Shop with your writing instrument needs and look forward to delivering exceptional products with exceptional service.